Terms & Conditions of Redemption/ Sales

Terms & Conditions of Sales


  1. Sale is on a First-come, First-served basis.
  2. This sale is offered to MHAP staff only and should not be circulated.  
  3. All orders are received via Shopify and paid orders cannot be changed or cancelled.


  1. Maximum purchase limit at 1) SGD 3,000 or 2) 50 bottles per employee.

Product & Pricing  

  1. Prices on this website are listed in SGD and include GST where applicable.
  2. Staff sales are strictly for personal consumption or genuine gifting without monetary reimbursement. Products are NOT for resale. Resale of product purchases through any channel including informal/personal means are strictly forbidden. Disciplinary actions will be taken for non-compliance.
  3. All items are available while stocks last and all prices are final at checkout. 
  4. Prices may differ during each staff sales. Adjustments do not apply to purchases already processed and cannot be the base for any claim. 
  5. Goods sold are on non-returnable, non-refundable and non-exchangeable basis.
  6. Items are sold at discounted prices, and may not be in pristine condition. (Some products may be aged, older vintages, bottle scratches, labels, gift boxes or foils might be damaged)

Payment (Immediate)

  1. Payment by credit card (Visa / Mastercard / Amex). 
  2. Payment in SGD only.  
  3. Orders will be considered final only after payment is completed. 


  1. Deliveries shall be made to Singapore addresses only and must be completed within 2023.
  2. 1st Delivery will be to staff’s choice of address. 3PL will send out a SMS prior to delivery and staff will need to confirm if the date is OK.In the event of failed delivery, the 2nd delivery will be to office only.

  3. Your order will be processed and delivered 2 weeks after closure of staff sales.

  4. Deliveries will be made between 9am – 7pm, excluding Saturday, Sunday and Public Holidays.  
  5. The person receiving the goods at the delivery address shall be deemed to be the authorized representative of the customer. However, your authorized representative receiving your order at the delivery address must be 18 years of age or above. Our delivery person reserves the right to request for a valid photo ID to verify the recipient's age.
  6. Delivery fees and charges are as listed below:


Total Purchase Amount 

Delivery Fee 

Residential / non-MH office 

Any amount 


MHAPS office

Any amount 

Free of Charge 


Acceptance of Goods

  1. Customers (or their authorized representative) are to inspect that the goods delivered are correct according to the Delivery Order (“Delivery Order”) document issued by MHAP. The inspection must include the physical appearance of the products delivered, and quantity thereof.
  2. Upon inspection, in the event where goods delivered are incorrect, broken or where there are missing items, please contact MHAP supply chain team via email mhaps@moethennessy.com with delivery note and clearly stating the issue.

In such cases, the customer (or their authorized representative) shall immediately notify MHAP in writing by way of an annotation on the Duplicate of the Delivery Order to be returned to the delivery person. Where no such notification is received by MHAP on the day of delivery, the products listed on the Delivery Order shall be deemed to be accepted by the customer (or their authorized representative) to be in good order and condition and free from material defects.

While Duplicate of Delivery Orders are returned to MHAP by our logistics provider daily, in order to assist with rectifying the issue on your order swiftly, please email Logistics.mhaps@moethennessy.com to notify us of the issue. In your email, where possible, please include a photo of your notations on the Delivery Order.

  1. Where the customer (or their authorized representative) does not inspect the goods upon delivery, the customer will then not be able to raise any disputes with MHAP thereafter. Signed Delivery Orders with no exceptions listed will be taken as goods received by customer in good order and condition.

Returns, Exchanges and Others

  1. Due to the consumable nature of our products, we are unable to accept any return or exchanges.
  2. There shall be no Tourist GST refunds claimable.
  3. MHAP reserves the right to amend the above terms and conditions without prior notice and has the final decision in case of disputes.