Frequently Asked Questions

We, Moët Hennessy Asia Pacific ("MHAP") understand that each customer has their own unique needs and preferences, as well as different questions and concerns about our services and products. We have compiled a list of our most frequently asked questions below to help answer some of the most commonly asked questions. If you cannot find the answer to your question below or have further questions, please reach out via email at


Q1. When can I access Shopify to redeem my Liquor Allowance and make staff purchases?

The Shopify e-store runs 24/7 during MHAP Liquor Allowance Redemption & Staff Sales period, held twice a year, typically in June & November/ December. For staff purchases at other times, please access MHDS online shop.

Q2. What is the quota for Liquor Allowance Redemption/ Staff sales?

There is no quota for the number of bottles but subject to the following limits:

  • One order per staff during Liquor Allowance Redemption
  • One order per staff during Staff Sales
  • Purchase limit:

- Liquor Allowance Redemption: Based on your allocated Liquor Allowance

Staff Sales: SGD 1,500

Q3. What currency is used and how can I pay for my bottles?

Prices displayed on the website are in Singapore dollars (SGD). You can pay for your purchase through our secure online payment supported by Shopify Payments. We accept payment by Credit Card (Visa/ Master only).

American Express/ UnionPay/ PayNow/ Cash/ Cheque payments will not be accepted. If you are experiencing difficulties and your payment cannot be processed, please email     

Q4. How do I know if I am entitled to Liquor Allowance?

Staff who have worked with the Company for at least 6 months will be eligible. Please ensure you have first successfully created your Shopify account. Please reach out to Kenny LAW and Joyce LEK if you would like to confirm your eligibility. 


Q5. Can I share my Liquor Allowance with another colleague?

No, Liquor Allowance is not transferrable. 

Q6. I did not redeem my Liquor Allowance during the redemption period. Can it be extended or carry-forward?

Un-utilized Liquor Allowance will automatically be forfeited after the validity period during the redemption period. There is strictly no extension or carry forward of the Liquor Allowance.

Q7. Why is there a SGD10 Fee when I redeem my Liquor Allowance?

To be tax-compliant while enjoying this staff benefit, we will deduct a payment of SGD10 (inclusive of GST) from your next payroll, itemized as “Staff Purchase”, when you utilize your Liquor Allowance.

You will not be able to offset this fee from your Liquor Allowance. 

Q8. May I purchase for my friends or re-sell the products?

Redemption/ Purchase products during the redemption/ sales are strictly for personal consumption or gifting without monetary reimbursement. Products are NOT for resale. Resale of product purchases through any channel including informal/ personal means is strictly forbidden. Disciplinary actions will be taken for non-compliance.

Q9. What are the delivery charges for my order?

It is free! 

Q10. What is the delivery lead time for my order? When will I receive my order?

Orders will generally be processed and delivered 4 weeks after the closure of the Liquor Redemption/ Staff Sales. Deliveries will be made between 9am – 7pm, excluding Saturday, Sunday, and Public Holidays.


Q11. How will I know if my order is confirmed by MHAP?

An automated confirmation email will be sent to the email address provided during checkout within 10 minutes of placing your order. If the email does not appear in your inbox, please check your junk box or clutter folder. If you are still unable to locate your confirmation email, you may contact our Customer Service Team at to confirm your order with us.       

Q12. How will my order be packed upon delivery?

Where the number of bottles ordered for an item makes up a full original carton, your order will be delivered in the original carton. Where the number of bottles ordered does not amount to a full carton, the bottles in your order will be delivered in generic carton boxes or carton boxes of brands within our portfolio.

Q13. I have completed my order, but I have changed my mind. Can I cancel my order?

We do not accept cancellations or changes of paid orders. Please check that the items in your cart are those that you wish to purchase.

Q14. I am not in Singapore on the day of delivery and want to appoint a representative to help to receive the bottles on my behalf. Is that okay?

Yes, the person receiving your order at the delivery address given shall be deemed to be your authorized representative to receive the bottles. However, your authorized representative receiving your order at the delivery address must be 18 years of age or above. Our delivery person reserves the right to request a valid photo ID to verify the recipient's age.

Q15. When I inspect the bottles delivered at the time of delivery, I discover that some bottles are missing, or some are not the ones I ordered – May I get an exchange or refund?

Goods sold are on non-returnable, non-refundable and non-exchangeable basis. Items are sold at discounted prices and may not be in pristine condition. (Some products may be aging, from past vintages, with cosmetic damages on the bottle and/ or on the packaging)

For incorrect, broken, damaged, or missing products delivered:

You are to inspect that the goods delivered are correct according to the Delivery Order (“Delivery Order”) document issued by MHAPS. Please email with the delivery note and photo, clearly stating the issue. Where no such notification is received by MHAP on the day of delivery, the products listed on the Delivery Order shall be deemed to be accepted by the customer (or their authorized representative).

Q16. I realize that I made a mistake in my completed order (e.g. wrong or incomplete delivery address). How can I get it changed?

Please contact Customer Service Team at as soon as possible within 48 hours of your order. We will endeavor to assist to rectify the error.

In most cases, we would be able to make the amendments. However, if your order has already been delivered to the wrong address, MHAP will not be held responsible for the loss resulting from the delivery to the wrong address.

Where the delivery is unsuccessful due to incomplete address provided and a second delivery is required, you may be charged a $25 re-delivery fee. Your order may be on-hold while the re-delivery fee is being settled.


Q17. How can I know my order(s) is on the way?

Where you have provided us with your mobile number, you will receive an SMS from our Logistics Provider on the morning of the day of delivery. However, if a mobile number has not been provided during your order confirmation or registration, we will not be able to inform you of the scheduled delivery.


Q18. I received an SMS to inform me of my delivery, but it did not arrive on the scheduled day. What should I do?

Please contact our Customer Service Team at immediately.

Whilst we endeavor to deliver your order as scheduled, we may be delayed due to unforeseen circumstances such as vehicle breakdowns, roadworks, weather conditions and traffic accidents. Our Customer Service Team will contact you within 24 hours to re-arrange the delivery.